Compliance, Help Desk, and Reporting Manager
Core
Manage compliance, performance reporting, and the FM Help Desk for a multi-purpose venue, ensuring smooth operations and KPI adherence.
Role type
Senior IC facilities management operations manager
Builds
Performance reports, compliance documentation, and Help Desk service delivery
Domain
Facilities management / Events & Entertainment
Deliverable
dashboards & analysis
Required skills
Compliance management, KPI reporting, Help Desk operations, subcontractor coordination, QA/WHS systems, CMMS, people management
Preferred skills
Power BI, stadium/events venue experience, KPI Failure regimes
Technologies
Power BI, CMMS
Responsibilities
Oversee compliance across systems and statutory requirements; Identify compliance risks and implement corrective actions; Maintain quality, environmental, and WHS systems; Develop reporting processes and prepare performance reports; Manage the Help Desk and coach operators; Coordinate subcontractor access; Support budgets and work orders.
Seniority
Mid-Senior, hands-on IC