Duty Manager - Crown Towers Hotel
Core
Manage and assist in running the entire Hotel Rooms Division operation during a shift, ensuring brand standards and resource allocation.
Role type
Duty Manager (Hotel Front Office)
Builds
Guest experiences and operational efficiency for Crown Towers Perth
Domain
Hospitality / Luxury Hotel Management
Required skills
Supervisory or Management experience in Hotel Front Office Operations, Strong knowledge of computer applications (Microsoft Office), Extensive customer service experience, Knowledge of Opera Property Management System (or similar), Ability to work 24/7 rotating roster
Preferred skills
Hospitality or business-related qualification
Responsibilities
Act as the hotel's representative for guest concerns, operational issues, and emergency situations; Manage daily hotel inventory and room availability; Ensure smooth arrivals and departures, especially for VIP guests; Foster positive guest relationships and resolve complaints; Lead and develop a high-performing team through coaching and feedback; Conduct performance reviews and support onboarding; Generate and distribute daily management reports.