Customer Support Specialist
Core
First point of contact for customers managing support chats, billing, subscription enquiries, and data imports for small businesses.
Role type
Customer Support Specialist (SaaS)
Builds
Customer support workflows and data import processes for Allied Health professionals
Domain
HealthTech / SaaS
Required skills
High volume chat support, billing and subscription management, first-level technical troubleshooting, data import coordination, SLA adherence, product knowledge, structured problem solving, internal collaboration
Preferred skills
Experience with Intercom, Slack, Jira, Confluence, Allied Health market knowledge
Responsibilities
Manage high volume customer enquiries via chat, troubleshoot platform issues, coordinate data imports for small businesses, identify recurring issues for product improvement, support critical incident resolution
Seniority
Junior to Mid-level, hands-on IC