Sell My Shares (SMS) Team Leader
Core
Lead the Sell My Shares (SMS) team to ensure high-quality customer service, operational efficiency, and regulatory compliance in share sales within Australia.
Role type
Senior IC Team Leader (Share Settlement & Client Engagement)
Builds
Online digital share sales platform and client onboarding/transaction processes
Domain
Financial Services / Digital Asset Funds Management / Blockchain
Required skills
Leadership and team building, Client engagement and service delivery, Trade settlement (CHESS system), Compliance (ASIC, AML/KYC), Operational process optimization, Stakeholder management, Data analysis and performance tracking, Risk management
Preferred skills
Microsoft Excel, CRM systems, Operational platforms
Responsibilities
Lead and mentor the operational team, Oversee daily processes including client onboarding and transaction handling, Serve as escalation point for complex client queries, Monitor and optimize end-to-end SMS processes, Coordinate staff training and upskilling, Ensure compliance with ASIC regulations and risk management frameworks, Collaborate with internal stakeholders and external parties like registries and ASX
Seniority
Senior, hands-on IC
