Hotel Host
Core
Welcome guests and manage arrivals, departures, and reservations while resolving concerns and promoting local experiences.
Role type
Front-line hotel receptionist
Builds
Guest check-in/check-out processes and local experience bookings
Domain
Hospitality / Tourism
Deliverable
client delivery
Required skills
Guest services, reservation management, conflict resolution, local area knowledge, administrative tasks, payment processing, room allocation coordination
Preferred skills
Multitasking in fast-paced environments, computer literacy, hotel management systems proficiency
Responsibilities
Check-in and check-out guests, process payments, maintain guest profiles and records, coordinate with housekeeping, promote accommodation and local experiences, resolve guest concerns