Membership Director - AETHOS Lisbon
Core
Lead the community vision and membership strategy for a new private members' club and luxury wellness retreat in Lisbon, focusing on recruitment, onboarding, and retention of high-calibre members.
Role type
Senior Membership Director (Hospitality)
Builds
A private members' club, bespoke wellness and dining spaces, and an urban sanctuary for creators and innovators.
Domain
Luxury hospitality, private members' clubs, wellness retreats.
Required skills
Strategic planning, commercial target management, community growth, member acquisition, event curation, team leadership, stakeholder management, CRM management, budget management, public relations.
Preferred skills
Pre-opening experience, network in Lisbon's cultural and business ecosystems, fluency in additional languages.
Technologies
CRM systems, data analytics tools.
Responsibilities
Own the end-to-end membership strategy and turn targets into actionable plans; spearhead pre-opening outreach to recruit the founding membership base; oversee application, assessment, and onboarding standards; build and nurture an "Inner Circle" of brand advocates; lead and curate the annual cultural and social events programme; partner with Marketing and Operations to deliver an integrated club experience; maintain an active presence as the primary welcoming face and manage VIP protocols; lead, mentor, and develop the local membership and events teams; gather member feedback and convert insights into enhancements.
Seniority
Senior, hands-on IC with leadership responsibilities.