Service Management Officer
Core
Provide high-quality AV and video conferencing support across multiple sites for a Federal Government Department.
Role type
Senior IC Audio Visual Officer
Builds
Operational meeting rooms and video conferencing systems for government stakeholders
Domain
Government / Audio Visual Infrastructure
Deliverable
physical/clinical work
Required skills
AV system troubleshooting, meeting room setup, video conferencing platform support, incident management, vendor coordination, stakeholder communication
Preferred skills
Experience in corporate or government environments, ability to manage competing priorities
Technologies
ServiceNow, collaboration platforms, video conferencing systems
Responsibilities
Manage and maintain AV equipment and meeting spaces across multiple sites; Troubleshoot and resolve AV and video conferencing issues; Triage and prioritise requests via ServiceNow, email, and phone; Coordinate with external vendors for specialised support; Maintain accurate records of incidents and resolutions
Seniority
Mid-level, hands-on IC
