Customer Experience Associate
Core
Deliver exceptional 6-star service to customers via email, phone, and social media, resolving service issues and tracking orders for a bedroom furnishings brand.
Role type
Customer Experience Associate
Builds
Customer support operations and order fulfillment coordination
Domain
Furniture retail / E-commerce
Deliverable
client delivery
Required skills
Customer inquiry resolution, order status tracking, shipping carrier coordination, cross-functional collaboration, data record maintenance, product knowledge, goal metric achievement
Preferred skills
Shopify proficiency, Gladly platform familiarity
Responsibilities
Address customer inquiries promptly and accurately, deliver 6-star customer experience across channels, track order statuses and resolve service issues, collaborate with cross-functional teams, maintain detailed records of customer interactions, build brand loyalty by staying updated on products and policies, meet individual and team goals, report emerging issues to management
Seniority
Entry to Mid-level, hands-on IC