TESTING ONLY Customer Service Officer
Core
First point of contact for customers, handling inquiries and resolving issues via phone, email, and chat to ensure satisfaction and loyalty.
Role type
Customer Service Officer
Builds
Customer support interactions and resolved issues
Domain
Call centre industry
Deliverable
client delivery
Required skills
Verbal and written communication, conflict resolution, customer service software proficiency, Microsoft Office Suite, organizational skills
Responsibilities
Respond to customer inquiries via phone, email, and chat; Resolve customer complaints and issues; Maintain accurate records of customer interactions; Provide product and service information; Collaborate with team members to improve service delivery; Participate in training and development sessions
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