Operations Director (Sentral)
Core
Shape and execute operational strategy across Customer Support, Professional Services, Service Delivery, Consulting, and Training to ensure efficiency, scalability, and exceptional customer experience.
Role type
Senior leadership Operations Director
Builds
Post-sales operations lifecycle including onboarding, implementations, service delivery, consulting, and training
Domain
EdTech / SaaS / K-12 and Higher Education
Required skills
Operational strategy, end-to-end lifecycle ownership, team leadership, workforce planning, organizational design, process standardization, automation, performance management, budget management, cross-functional partnership
Preferred skills
Experience in K-12 schools and/or higher education
Technologies
Automation tools, technology platforms
Responsibilities
Develop and implement operational strategy; Provide end-to-end ownership of the operational lifecycle; Lead and develop the operational leadership team; Drive consistent delivery methodologies and governance; Standardize and improve operational processes; Establish and monitor operational performance measures; Manage operational planning, budgets, resources, and risks; Partner with Product, Engineering, and Sales; Represent operations in Asia-Pacific and enterprise forums
Seniority
Director, strategic leadership
