Access Facilitator
Core
Support the delivery of an efficient and accurate permit application process for heavy vehicles, providing advice on infrastructure and technology solutions to support complex applications and case management.
Role type
Access Facilitator (Permit Application Specialist)
Builds
Vehicle permit applications and case management workflows for the heavy vehicle industry
Domain
Transport regulation and heavy vehicle compliance
Required skills
Regulatory knowledge (Heavy Vehicle National Legislation), stakeholder management, analytical problem solving, priority management, oral and written communication
Preferred skills
Experience in customer-focused commercial organizations, qualifications in business management/transport/logistics/project management, understanding of Heavy Vehicle National Legislation application
Technologies
None stated
Responsibilities
Review and progress application processes across vehicle classes; Assist with development and implementation of demand management strategies; Build and maintain effective working relationships with industry representatives, customers, and government partners; Contribute to advice to the Access Leadership Team; Participate in negotiations, customer complaints, and professional relationships with government agencies; Provide advice to customers about the vehicle permit application process, vehicle standards, and regulatory requirements; Deliver exceptional service to external and internal stakeholders
Seniority
Mid-level, contract role
