Affidavit Specialist I
Core
Evaluate and process high volumes of customer and citizen requests regarding smart mobility safety cameras and tolling transactions in accordance with business rules and statutes.
Role type
operational specialist (affidavit processing)
Builds
processed customer and citizen requests for safety cameras and tolling authorities
Domain
smart mobility / traffic enforcement / tolling
Deliverable
client delivery
Required skills
request evaluation, business rule application, accuracy review, documentation, mail handling, SLA management, escalation
Preferred skills
customer service, complex issue identification
Responsibilities
Sort, scan, and process incoming mail correspondence; Review work for accuracy and completeness; Identify and escalate complex requests or SLA risks; Provide customer service to citizens and clients; Maintain accurate documentation and records.