Claims Handler (Remote in the Netherlands)
Core
Handling commercial liability, professional liability, and inventory/goods claims, plus disability (AOV) claim intakes and appeals, while shaping future claims processes using AI and automation.
Role type
Claims Handler (Commercial & AOV)
Builds
Claims resolution workflows and fraud detection systems
Domain
Insurance / Claims Management
Deliverable
client delivery
Required skills
Commercial claims handling, AOV claims handling, stakeholder management, process improvement, fraud detection, decision-making, customer communication
Preferred skills
Wft certification, AI/automation knowledge
Technologies
AI, automation tools
Responsibilities
Intake, processing, and settlement of commercial liability and inventory claims; handling AOV claim intakes and appeals; contacting experts, lawyers, and other insurers; liaising directly with insurers and reinsurers; advising and supporting customers; improving internal processes and fraud detection; defining what to automate vs. manual handling
Seniority
Mid-level, hands-on IC