Customer Care Consultant - Canning Vale WA
Core
Provide timely, high-quality service and help customers find the right solutions from an extensive product range while contributing to sales.
Role type
Customer Care Consultant (Call Centre)
Builds
Customer service interactions and sales opportunities
Domain
Industrial supply and trade
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, communication, sales/cross-selling, teamwork, commercial acumen, computer literacy
Responsibilities
Manage sales, service and backorder enquiries; Build strong relationships with customers and internal teams; Use questioning techniques to provide product solutions; Identify future sales or cross-selling opportunities; Support team members and contribute to group projects; Seek ways to improve processes and create efficiencies