Customer Onboarding Specialist
Core
Guide new skilled nursing facilities and care organizations from contract signature to go-live on a contactless remote monitoring platform.
Role type
Customer Onboarding Specialist
Builds
Customer activations and go-live for healthcare AI monitoring platform
Domain
Healthcare technology / Post-acute care
Deliverable
production ML models
Required skills
Operations management, Project coordination, Stakeholder management, Technical concepts (WiFi, VLANs, IP, EHR), CRM tools, Process improvement
Preferred skills
PointClickCare experience, Skilled nursing facility experience, SaaS/hardware onboarding
Technologies
HubSpot, monday.com, EHR systems
Responsibilities
Manage multiple customer onboardings from contract to go-live, Coordinate across internal teams and customers, Support Sales and Customer Success with technical inquiries, Maintain accurate customer records, Adapt to evolving processes
Seniority
Mid-level, hands-on IC