Employee Benefits Consultant
Core
Guide employees through salary packaging and benefits enrollment, driving uptake of financial solutions and generating referrals for novated leasing.
Role type
Customer-facing sales consultant (employee benefits)
Builds
Salary packaging and financial benefit products for employers and employees
Domain
Employee management services / Financial services
Deliverable
client delivery
Required skills
Customer service, sales, rapport building, influencing customer decisions, meeting KPIs, problem-solving
Preferred skills
Contact centre, banking, insurance, retail sales experience
Responsibilities
Assist customers with salary packaging enquiries and onboarding, Explain employee benefits and available solutions, Drive uptake of salary packaging and additional benefits, Generate referrals for novated leasing and other products, Deliver customer experiences across phone and digital channels, Resolve customer enquiries while meeting quality and compliance standards