Director, Support Field Delivery, APJC, AWS Enterprise Support Support
Core
Leading a blended workforce of 750–800+ field professionals and agentic teammates to deliver enterprise support, drive commercial growth, and ensure customer outcomes for AWS in the APJC region.
Role type
Director, Field Delivery (Enterprise Support)
Builds
Enterprise Support services, Unified Operations, and AI-native commercial motions for APJC customers.
Domain
Cloud Services / Enterprise Support / AI Operations
Deliverable
client delivery
Required skills
Strategic leadership, commercial performance management, blended workforce management, AI/ML operations, regulatory compliance, C-level relationship building, organizational transformation
Preferred skills
MBA, experience with autonomous systems in customer-facing operations
Technologies
AWS, agentic architectures, cloud native platforms
Responsibilities
Transform the field delivery model by integrating autonomous agents with human teams; own commercial performance including revenue targets and retention; lead a blended workforce of 750+ professionals and AI teammates; build new roles and capabilities for the future of work; represent APJC in global forums and senior leadership teams.
Seniority
Director, strategic leadership
