Manager Customer Success - C-UAS
Core
Lead a team to manage post-sales lifecycle, ensuring operational excellence and safety for complex radar system deployments.
Role type
Manager Customer Success
Builds
High-value partnerships and secure radar deployments for aviation, wind farms, and critical infrastructure.
Domain
Defense/Aviation Safety + Radar Technology
Deliverable
production ML models | product features | client delivery
Required skills
Team leadership and coaching, SLA and warranty management, customer insight relay, strategic partnership alignment, training curriculum development, service management software proficiency, de-escalation, export controls/dual-use regulations knowledge.
Preferred skills
Dutch language skills, travel readiness for international on-site support.
Technologies
Jira, modern CRM systems
Responsibilities
Lead and develop an inclusive crew through coaching and performance management; Guarantee service excellence by meeting SLA and warranty obligations; Establish processes to relay customer insights to internal technology teams; Partner with Sales to align service strategies with commercial goals; Oversee development and delivery of customer training curricula.
Seniority
Manager, hands-on IC with team leadership
