Customer Operations Manager Silvus
Core
Primary post-sales operational liaison managing purchase orders, production schedules, and delivery coordination between key customers and Silvus manufacturing to ensure on-time integration into customer roadmaps.
Role type
Senior Customer Operations Manager
Builds
Mission-critical Mobile Ad-hoc Network (MANET) radios and Mobile-Networked MIMO waveform components for defense, aerospace, and robotics.
Domain
Defense, Aerospace, Robotics, Semiconductor
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Post-sales account management, demand planning & forecasting, delivery logistics management, technical issue escalation, lifecycle management (EOL), RMA process management, cross-functional stakeholder communication, complex data analysis
Preferred skills
Drone ecosystem knowledge (UAV regulations, flight controllers), military/defense client experience, German language fluency
Technologies
MANET radios, MIMO waveform, Pelican cases, production scheduling software
Responsibilities
Lead Quarterly Business Reviews (QBRs) on delivery performance and roadmap alignment; ingest customer production forecasts to prevent stockouts; track open purchase orders and resolve delivery delays; identify and escalate technical integration challenges; monitor field component performance and manage EOL transitions; manage Return Merchandise Authorization (RMA) processes; provide feedback to Product Development on future component design; navigate logistical and contractual complexities for specific regions like Germany and Ukraine.
Seniority
Senior, hands-on IC