IT Technical Support Engineer Lead
Core
Lead a regional Technical Support team of up to five engineers while actively resolving end-user technology issues across corporate offices and construction projects.
Role type
Senior IC IT Technical Support Engineer Lead
Builds
IT support services for hardware, applications, software, and end-user computing across Levels 1 to 3
Domain
Construction industry IT infrastructure and support
Required skills
Team leadership and mentoring, Performance management, Complex technical troubleshooting, Stakeholder management, ITIL-based service delivery, Active Directory and Azure administration, Windows and Apple OS support, Microsoft 365 applications, Device imaging and asset management
Preferred skills
None stated
Technologies
Windows, Apple, Active Directory, Azure, Intune, Microsoft 365, CMDBs, IT service management platforms
Responsibilities
Lead and support a regional Technical Support team, Resolve end-user technology issues across Levels 1 to 3, Manage service requests in line with agreed service levels, Work closely with other IT teams and external vendors, Mentor team members and guide day-to-day workloads
Seniority
Senior, hands-on IC with leadership responsibilities
