Director, Customer Success
Core
Oversee strategic portfolio of US electric utilities, driving multi-year enterprise software deployments and embedding digital twin solutions into operational workflows.
Role type
Director, Customer Success (Strategic Account Leadership)
Builds
Production ML models (digital twins) for power grid simulation, resiliency, and asset management
Domain
Energy / Power Grids / Digital Twins / Machine Learning
Deliverable
client delivery
Required skills
Strategic account management, team leadership (4-5 direct reports), complex software deployment, stakeholder navigation, ROI framework definition, project governance
Preferred skills
Engineering or Computer Science background, Python or SQL familiarity, experience with electric utilities or physical infrastructure
Technologies
Python, SQL, Digital Twin platforms
Responsibilities
Own end-to-end program delivery for enterprise utility customers; Lead and coach a team of Customer Value Architects and Forward Deployed Engineers; Partner with utility leaders to map digital twin workflows to existing processes; Oversee execution of technical workstreams including data integration and platform configuration; Collaborate with Sales, Product, and Engineering to feed insights into product roadmap; Establish project governance frameworks and maintain communication with executive sponsors
Seniority
Director, strategic leadership
