Front Office Team Leader
Core
Lead day-to-day front desk operations, drive reservations and room sales, mentor front office staff, and ensure seamless check-in/out workflows for corporate, medical, and extended-stay travelers.
Role type
Front Office Team Leader (Supervisory)
Builds
Front office operations and guest experience for Quest Apartment Hotels
Domain
Hospitality / Serviced Apartments
Deliverable
product features
Required skills
Front desk reception experience, supervisory capabilities, hotel PMS platforms knowledge, sales conversion, corporate client relationship management, rostering, RMS system standards
Preferred skills
Hospitality or business qualifications
Responsibilities
Lead front desk operations, drive reservations and room sales, mentor and roster front office receptionists, manage check-in/out workflows, maintain RMS system standards, champion guest loyalty through Quest Advantage program
Seniority
Mid-level, hands-on supervisor