Product Support / Implementation Specialist - Aviation IT (Sydney)
Core
Act as a liaison between airline customers and the programming department to resolve technical issues, manage implementations, and deliver training for aviation IT products.
Role type
Mid-level Product Support / Implementation Specialist
Builds
Aviation IT software solutions for airline customers
Domain
Aviation / IT / Software Implementation
Deliverable
client delivery
Required skills
Technical problem resolution, software implementation management, customer training delivery, documentation development, project coordination, on-call emergency response
Preferred skills
Experience with aviation maintenance software, proficiency in multiple languages
Technologies
Aviation maintenance software (Trax or similar)
Responsibilities
Answer phone calls and correspondence for the Help Desk, identify and resolve technical and software problems, track and monitor customer issues, liaise with development to document specifications, test software modifications, develop documentation for new features, conduct customer training, manage and coordinate customer implementation projects
Seniority
Mid-level, hands-on IC