Customer Service and Administration Support Officer - Disability Sector
Core
Managing participant matters, providing front-desk and online support, coordinating appointments, and handling complaints for a Federal Government agency serving people with disability.
Role type
Customer Service and Administration Support Officer
Builds
Participant support services and administrative operations
Domain
Public Sector / Disability Services
Deliverable
dashboards & analysis
Required skills
Customer service, conflict resolution, data entry, research and investigation, Microsoft Suite (Excel, Word, Outlook, Teams), kiosk and online support management
Responsibilities
Managing and resolving participant matters, providing counter/reception support, resolving customer enquiries, managing shared email inbox and appointments, coordinating accessible office facilities, undertaking research and preparing reports, recording complaints and feedback
Seniority
Mid-level, hands-on IC