Administrator, Defined Benefits
Core
Process and peer review defined benefit payments, establish new pensioner memberships, and ensure clients receive desired administration service levels within Link's agreement with Trustees.
Role type
Defined Benefits Administrator
Builds
Defined benefit payment processing and pensioner membership establishment
Domain
Superannuation / Retirement Services
Required skills
Defined benefits administration, Superannuation legislation knowledge, Complex problem solving, Data analysis, Process improvement
Preferred skills
Defined benefits principles, Project work initiative
Technologies
Microsoft Word, Microsoft Excel
Responsibilities
Process defined benefits and related activities within SLAs, Conduct daily work queue sweeps, Support team collaboration and objectives, Escalate IT issues or cross-area dependencies, Advise on service standard risks, Manage rework rates and efficiency targets, Action formal complaint requests, Comply with legislative and licence obligations, Identify productivity improvements, Liaise with internal and external clients, Ensure accurate reporting of Enlighten Statistics.
Seniority
Mid-level, hands-on IC