Customer Solutions Support Specialist
Core
Front-line support specialist for iGUIDE hardware, capture/processing pipeline, and Portal, ensuring customers can use the spatial data technology effectively.
Role type
Customer Solutions Support Specialist (Technical Support & Onboarding)
Builds
iGUIDE property technology solution (3D tours, floor plans, spatial data)
Domain
PropTech / Real Estate / Spatial Data
Deliverable
client delivery
Required skills
technical troubleshooting, hardware/software support, onboarding assistance, training delivery, documentation creation, issue tracking, cross-functional collaboration
Preferred skills
clear communication, problem-solving, customer focus, adaptability, self-starter mindset
Technologies
iGUIDE hardware, capture pipeline, Stitch, processing pipeline, Portal
Responsibilities
Diagnose and resolve technical issues for iGUIDE hardware and software; support new customer onboarding and training; maintain troubleshooting guides and knowledge base articles; track recurring issues and feature requests for product teams; collaborate with Solutions Engineering and Sales on complex cases.
Seniority
Individual Contributor, mid-level support role
