Associate Consultant
Core
Support customers across multiple industries by resolving technical issues, delivering solutions, and managing cases for CAD and PLM software in a SaaS environment.
Role type
Associate Consultant (Customer Support)
Builds
Customer support solutions and knowledge base articles for CAD/PLM tools
Domain
Electronic Design Automation (EDA) / Software Support
Deliverable
client delivery
Required skills
Root cause analysis, case management, technical troubleshooting, software installation/configuration, project documentation, knowledge sharing
Preferred skills
CAD/CAM concepts, PLM concepts, remote support tools, video conferencing platforms, ticketing/CRM systems
Responsibilities
Support customers by phone and email with CAD and PLM-related issues, Resolve issues within defined service-level targets and promptly escalate critical issues, Manage the case backlog, keep customers regularly updated, Investigate issues through root cause analysis and support their resolution, Install and configure development environments and solutions for testing and support purposes, Create and maintain knowledge articles, including documenting solutions following case closure
Seniority
Entry-level, recent graduate
