Services Project Manager - Remote/Hybrid
Core
Manage customer engagement and operational governance for global cloud-based Product Lifecycle Management (PLM) and Manufacturing Operations Management (MOM) applications.
Role type
Senior Services Project Manager (Cloud Operations)
Builds
Customer onboarding, SaaS lifecycle management, and operational readiness for global cloud environments
Domain
Industrial Software / Cloud Operations / Product Lifecycle Management
Required skills
Project management (full cycle), SaaS/Cloud operations management, Application support project management, Risk & issue management, Contract management, Stakeholder management, SLA/OLA compliance, Capacity planning, Operational reporting
Preferred skills
ITIL certification, PLM software experience, Security and compliance knowledge
Technologies
PLM software, SaaS platforms, Cloud environments, Service health dashboards
Responsibilities
Maintain operational governance within the regional team, manage customer engagement from onboarding to offboarding, monitor project progress and resolve issues, manage risks and contractual obligations, drive customer communication for outages and escalations, manage project cost escalations, ensure compliance with security standards, oversee capacity planning and release readiness, support executive-level service reviews
Seniority
Senior, hands-on IC
