Application Support Engineer
Core
Provide frontline technical support for EDA software/tools, resolving customer queries and bridging the gap between software solutions and customer needs.
Role type
Application Support Engineer (EDA)
Builds
Customer success and resolution of complex engineering design and manufacturing process issues
Domain
Semiconductor design / Electronic Design Automation (EDA)
Deliverable
client delivery
Required skills
Python scripting, TCL scripting, Shell scripting, Linux system administration, Linux troubleshooting, Electronics background (digital/analog design, VLSI, Embedded, Emulation), Customer support experience
Preferred skills
Siemens Altair Accelerator experience, Flowtracer experience, IBM Spectrum LSF experience, Grid Engine experience, CAD infrastructure management, Semiconductor manufacturing process knowledge, Siemens EDA tools knowledge (Questa, Calibre), Hybrid on-premise/cloud environment knowledge, Kubernetes experience, Docker experience, Singularity experience, AI/ML applications in chip design
Technologies
Python, TCL, Shell, Linux, Cadence, Synopsys, Siemens (Mentor Graphics), Altair Accelerator, Flowtracer, IBM Spectrum LSF, Grid Engine, Questa, Calibre, Kubernetes, Docker, Singularity
Responsibilities
Provide frontline technical support for EDA software/tools, Develop and execute scripts in Python, TCL, and Shell to automate testing and debugging, Diagnose and replicate issues on Linux-based systems, Collaborate with engineering teams to escalate complex problems, Document solutions and create knowledge base articles, Monitor support metrics and drive continuous improvement
Seniority
Mid-level, hands-on IC
