Reimbursement Specialist (Diabetes) - NSW, 12-month Contract
Core
Manage customer orders and insurance reimbursement processes for diabetes products, ensuring coverage understanding and claim processing.
Role type
Customer Operations Specialist (Healthcare Reimbursement)
Builds
Diabetes product ordering and insurance claim workflows
Domain
Healthcare / Diabetes management
Deliverable
client delivery
Required skills
Insurance benefits verification, medical guideline adherence, order management, prior authorization processing, cost share calculation, documentation collection, internal team collaboration
Preferred skills
Salesforce CRM familiarity, medical device or healthcare industry experience, extensive phone support experience
Responsibilities
Verify insurance benefits and adhere to medical guidelines for reimbursement, manage customer orders and coordinate product shipment, process prior authorization requests and claim payments, calculate and document cost share amounts, serve as escalation expert for insurance contracts and processing requirements, support customers with inquiries and product information
Seniority
Mid-level, hands-on IC
