Performance Improvement Specialist
Core
Develop best-practice claims management strategies to drive improved business performance, maximising remuneration outcomes and improving operational/quality measures for a workers' compensation scheme.
Role type
Senior Performance Improvement Specialist (Claims Management)
Builds
Claims management strategies, business process improvements, and performance initiatives for a workers' compensation scheme.
Domain
Insurance / Workers' Compensation / Claims Management
Required skills
Workers' compensation legislation knowledge, agent remuneration drivers, process re-engineering, data analysis (scheme/DXC performance), strategic planning, training/coaching/mentoring
Preferred skills
Continuous improvement mindset, lateral thinking, strong analytical skills, problem-solving, relationship building
Technologies
GWCC, Salesforce CRM, Qlik reporting, Kofax, Payments Plus
Responsibilities
Align processes to achieve organisational goals; translate business plans into actionable plans; identify and improve business processes to enhance profitability; re-engineer processes to reduce costs and cycle times; analyse scheme and DXC performance data; contribute to new initiatives and strategies; support senior management with planning; provide guidance, training, coaching, and mentoring to staff
Seniority
Senior, hands-on IC