Operations Manager
Core
Lead daily hotel operations, inspire high-performing teams, and deliver exceptional guest experiences across Front Office, Housekeeping, and Maintenance.
Role type
Senior Operations Manager (Hospitality)
Builds
Operational excellence and guest satisfaction for Avani Living Queen's Wharf Residences
Domain
Hospitality / Hotel Management
Required skills
Hotel operations leadership, team coaching and mentoring, budget and P&L management, cost control, revenue management, guest experience optimization, event management, financial analysis
Preferred skills
Experience in strata titled accommodation, hands-on problem-solving, proactive approach to service delivery
Responsibilities
Lead and coach Front Office, Housekeeping, and Maintenance teams; oversee daily hotel operations and roster coverage; drive guest feedback resolution and service improvements; monitor property performance and profitability; manage budgets and expenses; support brand activations and property events.
Seniority
Senior, hands-on IC