National Tenant Engagement Manager
Core
Lead the delivery and continual improvement of a national tenant engagement strategy, combining customer experience, events, activations, communications, and digital platforms to strengthen relationships across a diverse commercial property portfolio.
Role type
National Tenant Engagement Manager (Strategic & Hands-on IC)
Builds
National tenant engagement programs, campaigns, events, digital customer experience app (CromwellConnect), and portfolio-wide customer experience initiatives.
Domain
Commercial Real Estate / Property Management
Deliverable
product features | dashboards & analysis | client delivery
Required skills
Strategic planning, program and project management, supplier management, budget management, data analysis, stakeholder management, digital platform management, content management, event coordination, commercial property knowledge
Preferred skills
Marketing, communications, customer experience, events management
Technologies
Digital engagement platforms, content management systems, Microsoft Office, CromwellConnect
Responsibilities
Plan and deliver national tenant engagement programs, campaigns, events, and activations within approved budgets; Manage the tenant satisfaction survey program and use feedback data to identify trends and recommend improvements; Manage and improve the digital customer experience app including content, campaigns, onboarding, and analytics; Lead and coordinate national tenant communications in partnership with Property and Marketing teams; Partner with Property, Facilities, Asset, Marketing, and ESG teams to deliver portfolio initiatives; Manage suppliers, budgets, procurement, and timelines across multiple assets.
Seniority
Mid-Senior, hands-on IC with strategic oversight