Claims Officer
Core
Manage end-to-end insurance claims processes from notification to settlement, acting as the key liaison between clients and insurers to ensure timely and fair resolution.
Role type
Claims Officer
Builds
Client claim resolutions and insurer relationship management
Domain
Insurance brokerage / General Insurance
Deliverable
client delivery
Required skills
Claims management, policy compliance assessment, stakeholder coordination, client service, regulatory compliance, documentation management
Preferred skills
Knowledge of general insurance products, familiarity with claims management systems and CRM tools, Tier 1 or relevant regulatory certification
Responsibilities
Manage end-to-end claims processes from notification through to settlement, Review claims documentation to ensure completeness and policy compliance, Lodge claims with insurers and monitor progress proactively, Act as the primary point of contact for clients regarding claims, Assess claims against policy terms, conditions, and exclusions, Liaise with insurers, underwriters, assessors, solicitors, and third parties
Seniority
Individual Contributor