Guest Experience Expert
Core
Front office agent managing guest check-in/out, reservations, billing, and general inquiries to ensure a seamless hotel stay.
Role type
Guest Service Agent
Builds
Front office operations and guest service experiences
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
OPERA property management system, cash handling, credit card processing, room assignment, local area knowledge, billing verification
Preferred skills
None stated
Technologies
OPERA
Responsibilities
Assist guests with check-in and departure processes, handle general guest enquiries and special requests, take reservations and manage billing, assign rooms based on guest preferences, escort guests to rooms and explain hotel features, secure guest parking and deliver bags/amenities, support front office team with operational tasks
Seniority
Entry-level / Individual Contributor