Guest Relations Team Leader (Executive Lounge)
Core
Lead the Guest Relations team in an Executive Lounge, ensuring high standards of service, resolving guest requests, and coordinating special arrangements.
Role type
Team Leader, Guest Relations (Hospitality)
Builds
Guest satisfaction and operational efficiency within the Executive Lounge
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, reservation management, special arrangement coordination, team leadership, quality assurance, conflict resolution, policy compliance
Preferred skills
Passion for hospitality, proactive problem solving, cross-departmental collaboration
Responsibilities
Respond to and resolve guest inquiries and special requests; confirm reservations and cancellations; assign and monitor team tasks; collaborate with management to improve department performance; ensure adherence to company policies and quality standards.
Seniority
Mid-level, supervisory IC