Senior Manager - Credit Risk & Payment Assistance
Core
Senior functional leader accountable for enterprise-wide customer risk lifecycle across Consumer Energy and Telco operations, setting strategic direction for portfolio risk, fraud prevention, payment assistance, collections, and recoveries.
Role type
Senior Manager, Credit Risk & Payment Assistance
Builds
Enterprise credit risk and fraud governance frameworks, portfolio performance strategies, payment assistance operating models, and transformation roadmaps for risk decisioning and collections.
Domain
Consumer Finance, Energy, Telecommunications
Deliverable
production ML models
Required skills
Enterprise credit risk strategy, fraud prevention, collections and recoveries management, payment assistance strategy, regulatory compliance, transformation leadership, third-party relationship management, advanced analytics, financial acumen, executive communication
Preferred skills
Energy and Telecommunications industry experience, Gentrack, Equifax, fraud and collections decision engines, debt sale and agency management programs
Technologies
Gentrack, Equifax, fraud decision engines, collections decision engines, debt sale platforms, agency management systems
Responsibilities
Set strategic direction and risk appetite for consumer credit and fraud; hold end-to-end accountability for bad debt and cash collections; define payment assistance strategy and service standards; sponsor transformation of risk decisioning and collections; ensure regulatory compliance and executive reporting; lead large onshore and offshore teams and manage third-party partnerships
Seniority
Senior, hands-on IC with leadership responsibilities
