Strategy and Operations, Customers
Core
Own the strategy, cadence, and operational infrastructure for Decagon's customer deployment and post-sales execution at scale.
Role type
Senior Strategy & Operations Manager (Customer Team)
Builds
Repeatable processes, operating rhythms, reporting systems, and resourcing practices for enterprise customer delivery.
Domain
B2B SaaS / Conversational AI / Enterprise Software
Required skills
Strategy & Operations, BizOps, post-sales operations, CX operations, delivery operations, process building, capacity planning, cross-functional leadership, issue management, team management
Preferred skills
Sales/GTM partnership, B2B SaaS, enterprise software, AI-adjacent companies, building operations from scratch
Technologies
N/A
Responsibilities
Build and scale customer operations; Develop and maintain repeatable processes for deployment consistency; Establish operating rhythms and reporting for delivery visibility; Drive planning and resourcing practices; Partner with GTM on deal scoping and readiness; Lead cross-functional initiatives with Product and Engineering; Own issue management and escalation; Lead and grow a high-performing Strategy & Operations team
Seniority
Senior, hands-on IC with team leadership
