Qld Service Manager
Core
Lead Queensland operations for a national technical service and equipment support organization, managing field technicians and ensuring exceptional service delivery.
Role type
Senior Service Manager (Field Operations)
Builds
Technical service operations for commercial catering, foodservice, refrigeration, and electrical/mechanical equipment
Domain
Technical Services / Commercial Equipment Support
Required skills
Team leadership, workforce planning, subcontractor management, customer relationship management, KPI monitoring, operational efficiency optimization, business growth strategy, service administration, WHS compliance
Preferred skills
Experience in commercial catering equipment, foodservice equipment, refrigeration, electrical, or mechanical services
Technologies
Workforce planning tools, service management software, reporting systems
Responsibilities
Lead and mentor service technicians and support staff; oversee technician scheduling and subcontractor management; manage escalated service issues; monitor service KPIs and financial outcomes; support business growth by identifying revenue opportunities; manage service administration including quotations and work orders; ensure compliance with WHS and industry requirements
Seniority
Senior, hands-on IC