Systems Analyst / 365 Support
Core
Senior escalation and administration of Microsoft 365 Copilot and related AI services in a large enterprise environment.
Role type
Senior IC systems analyst (Microsoft 365 Copilot & AI) (via careerplan.io/jobs/eStaffLLC-Systems-Analyst--365-Support-systems-analyst-365-support-at-estaffllc)
Builds
Operational dashboards, service health reports, and AI governance frameworks for enterprise users.
Domain
Enterprise IT, Microsoft Cloud, Artificial Intelligence
Required skills
Microsoft 365 Copilot administration, Microsoft Graph integration, Power Platform, Microsoft Entra ID, ITIL service management, root cause analysis, AI governance, connector configuration, executive reporting
Preferred skills
Azure Foundry, Copilot Studio, AI agent development, Microsoft Copilot/AI certifications
Technologies
Azure, Copilot, IAM, ITIL, Microsoft 365, Power BI, SharePoint, Office 365
Responsibilities
Administer and support Microsoft 365 Copilot licensing, configuration, and monitoring; act as senior escalation point for complex Copilot incidents; manage Microsoft support escalations and conduct root cause analysis; partner with IAM and Security teams on access controls; monitor service performance and adoption; develop operational dashboards and service health reporting.
Seniority
Senior, hands-on IC