Tier 2 IT Support & Cloud Technician
Core
Tier 2/3 IT support and cloud administration for MSP clients, focusing on Microsoft 365, endpoint management, and emerging AI/automation adoption.
Role type
Senior IC IT Support & Cloud Technician
Builds
Production support for Microsoft 365 services, endpoint management, backup/recovery, and AI readiness projects
Domain
Managed Services Provider (MSP), Cloud, Cybersecurity, AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Microsoft 365 administration, Entra ID, Exchange Online, SharePoint, Teams, Intune, RMM tooling, Windows 10/11 support, backup and recovery, network troubleshooting, firewall management, security hardening, workflow automation
Preferred skills
AI tool adoption (Copilot), automation scripting, modern workplace technology, security certifications (MS-900, SC-900, AZ-104), MFA/Conditional Access configuration, Fortinet/Meraki/Sophos firewall experience
Technologies
Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, Intune, RMM, Windows 10, Windows 11, AI Copilot, Fortinet, Meraki, Sophos, Defender
Responsibilities
Handle Tier 2 and Tier 3 escalations from the service desk, administer Microsoft 365 services, manage endpoints using Intune and RMM, perform backup and recovery, troubleshoot network and firewall issues, participate in on-call rotation, produce technical documentation, support Microsoft 365 migrations, assist with security hardening, support AI readiness and Copilot adoption, contribute to workflow automation projects
Seniority
Mid-level, hands-on IC
