Support Consultant

Bloom

Sydney, New South Wales💼 Full-time🗓 2026-10-01 → 2026-10-02

Core

Diagnose and resolve payroll system issues for customers using ELMO's HR software suite.

Role type

Support Consultant (Payroll)

Builds

ELMO Software HRIS and Payroll solutions

Domain

HR Technology / Payroll

Deliverable

client delivery

Required skills

Australian and/or New Zealand payroll processes, payroll system troubleshooting, root cause analysis, ticketing system management, technical documentation, escalation procedures

Preferred skills

SaaS/HR tech support experience, payroll compliance knowledge, product improvement identification

Technologies

ELMO Software suite, ticketing systems

Responsibilities

Investigate and troubleshoot payroll cases, explain solutions to non-technical users, manage customer cases per service levels, document investigations and resolutions, escalate complex issues, collaborate with product teams on bug fixes, contribute to knowledge articles

Seniority

Mid-level, hands-on IC

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About Bloom

Bloom is a full-service workplace design consultancy, proudly supporting Poppy & Peonies in their search for a Project Manager, Operations to join their dynamic team. As Talent Advisors, we serve as the bridge between our Bloom Partner and you throughout the recruitment process. At Bloom, we don’t rely on automated tools to sift through applications—every resume is carefully reviewed by a real person to ensure a fair and consistent interview process. If selected, you’ll join Poppy & Peonies directly as a valued member of their team. We’re excited to consider your application! Please note that