Customer Success Manager - SMB
Core
Own a book of 50–70 SMB accounts, guiding them through onboarding, driving adoption, engagement, and retention across the full customer lifecycle for a B2B cloud marketplace orchestration platform.
Role type
SMB Customer Success Manager
Builds
B2B Cloud Marketplaces orchestration system for AWS, Azure, Google Cloud, Alibaba, Oracle, and Snowflake
Domain
SaaS / Cloud Marketplaces
Deliverable
production ML models
Required skills
Account ownership, async communication, customer health tracking, renewal management, upsell identification, issue triage, documentation creation
Preferred skills
Cloud marketplace experience, CRM tools proficiency, technical implementation background, early-stage startup experience
Technologies
Slack, ClickUp, Salesforce, HubSpot
Responsibilities
Run kickoff calls, serve as first responder for inbound questions, triage and resolve issues, proactively introduce new platform capabilities, facilitate renewals, maintain account notes and health tracking, contribute to internal documentation and playbooks
Seniority
Mid-level, hands-on IC