Hearing Claims Specialist
Core
First point of contact for clients seeking support with industrial deafness and hearing-related compensation claims, guiding them through the initial stages of the process via phone and Zoom.
Role type
Claims administration specialist (customer service)
Builds
Hearing-related compensation claims
Domain
Insurance / Hearing health
Deliverable
client delivery
Required skills
Customer service experience, communication, eligibility assessment, claims administration, CRM management, documentation handling
Responsibilities
Conduct client consultations via phone and Zoom, Assess eligibility and gather detailed client information, Explain the claims process and guide clients through next steps, Manage documentation, forms and claims administration, Liaise with hearing service providers and other stakeholders, Maintain accurate CRM and internal system records