Technical Support Specialist
Core
Develop technical information, training resources, and support products for Roadside Assistance patrols and technical teams to improve diagnosis, repairs, and service delivery.
Role type
Technical Support Specialist (Content & Knowledge Management)
Builds
Technical guides, bulletins, video training materials, and support resources for automotive roadside operations.
Domain
Automotive / Roadside Assistance
Deliverable
product features
Required skills
Automotive trade qualification (Motor Mechanic or Automotive Electrician), Technical research, Technical documentation, Video content creation, Stakeholder engagement, National project contribution
Preferred skills
Roadside Assistance experience, Certificate IV in Training and Assessment, Training program development, Video production
Technologies
Microsoft 365, Teams
Responsibilities
Research and develop technical solutions for roadside repairs, Create practical technical guides and bulletins, Review and publish technical information, Produce video content and training materials, Respond to specialist enquiries, Build training programs for patrol teams, Identify new tools and technologies
Seniority
Individual Contributor