IT Technical Support Coordinator - Port Botany
Core
End-user technology support, troubleshooting, and device/system management for daily operations at a port terminal.
Role type
IT Technical Support Coordinator (EUC)
Builds
End-user systems and solutions for terminal staff
Domain
Logistics/Supply Chain / Port Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
desktop and infrastructure support, troubleshooting, automation, ITIL-aligned processes, Windows, Active Directory, Office 365, SOE/MOE builds, remote access tools, ServiceNow, PowerShell/scripting
Preferred skills
logistics/supply chain exposure, engineering-minded approach to business IT, 24x7 backup support experience, "Shift Left" mindset
Technologies
Windows, Active Directory, Office 365, ManageEngine, ServiceNow, PowerShell
Responsibilities
Manage high-priority incidents and own lower-priority incidents end to end, investigate escalated issues within SLA, support ITSM areas including Change Management, join 24x7 after-hours rotation for critical incidents, occasionally work at heights supporting Mobile Computer Terminals
Seniority
Junior to Mid-level, hands-on IC