Level 3 Client Support Technician
Core
Advanced IT support technician resolving escalated incidents, managing devices, and automating systems for a not-for-profit organization.
Role type
Senior IC IT support engineer (Level 3)
Builds
End-user device configurations, automated scripts, and IT infrastructure improvements
Domain
Enterprise IT support and management
Required skills
Advanced troubleshooting, Microsoft 365 administration, Active Directory management, PowerShell scripting, ITIL practices, device management, automation, technical documentation
Preferred skills
Microsoft certifications, Azure or VMware experience, supporting geographically dispersed organizations, not-for-profit sector experience
Technologies
Microsoft 365, Active Directory, Microsoft Intune, PowerShell, Windows, VMware, Azure
Responsibilities
Resolving escalated technical incidents across hardware, software, and networks; Administering Microsoft 365 and Active Directory; Managing end-user devices via Intune; Developing PowerShell scripts for automation; Managing user onboarding/offboarding; Participating in technology projects and migrations; Creating technical documentation and knowledge articles
Seniority
Mid-level, hands-on IC