API Support Engineer
Core
Diagnose complex API issues, distinguish implementation challenges from product defects, and provide technical guidance to customers and partners building on API and SDK capabilities.
Role type
API Support Engineer (L2/L3)
Builds
Developer experience and API adoption
Domain
Software development / API platforms
Deliverable
client delivery
Required skills
REST APIs, JSON, HTTP methods, OAuth, API tokens, JavaScript, Python, root cause analysis, incident response, technical documentation
Preferred skills
SDK support, C++/C#/C code understanding, enterprise media software, third-party technology partners
Technologies
REST, JSON, HTTP, OAuth, JavaScript, Python, C++, C#, C
Responsibilities
Troubleshoot API usage, authentication, licensing, configuration, testing, and integration issues; Reproduce reported issues in test environments and collect logs and diagnostic information; Triage cases to distinguish usage issues from product defects; Escalate confirmed defects to Engineering with reproduction steps and impact assessments; Support technology partners with integration patterns and SDK questions; Contribute to API documentation and troubleshooting guides; Participate in incident response and post-incident reviews.
Seniority
Mid-level, hands-on IC