Patient Services Officer | Call Centre Bookings
Core
First point of contact for patients, medical specialists, and GPs, handling general enquiries and coordinating radiology bookings via telephone and email.
Role type
Patient Services Officer (Call Centre)
Builds
Patient appointment bookings and general inquiries for SKG Radiology
Domain
Healthcare / Diagnostic Imaging
Deliverable
client delivery
Required skills
telephone communication, email communication, customer service, computer literacy, attention to detail, ability to converse with diverse backgrounds
Preferred skills
interest in health and medical field, polite phone manner, welcoming approach
Responsibilities
Liaising with medical specialists, GPs, patients, and the general public; assisting with general enquiries; coordinating bookings over the telephone and via email
Seniority
Individual Contributor
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