Service Desk Analyst
Core
Provide frontline ICT support, investigate and resolve incidents across desktop systems, applications, hardware, and mobile devices, and offer specialist technical support for digital court prosecutions including courtroom technology setup and troubleshooting.
Role type
Level 1 Service Desk Analyst (Onsite/Hybrid)
Builds
Reliable ICT service delivery and courtroom technology readiness for legal and corporate staff
Domain
Federal Government / Legal / IT Support
Required skills
Level 1 service desk experience, onsite support, incident investigation, device configuration, courtroom technology troubleshooting, ITIL principles, logical problem-solving, stakeholder communication
Preferred skills
Adaptability to new technologies, knowledge sharing, proactive issue resolution
Technologies
Desktop systems, applications, hardware, mobile devices, peripherals, courtroom technology, video conferencing systems
Responsibilities
Investigate, diagnose, and resolve incidents and service requests; provision and configure new equipment and services; manage faulty or obsolete devices; provide onsite assistance for complex technical issues and courtroom technology; ensure compliance with security policies
Seniority
Experienced, hands-on IC
